Frequently Asked Questions

Where do you ship?
We currently ship within the European Union. Shipping and returns information is one of the most important things customers look for before buying.

How long does delivery take?
Most orders arrive within 7–20 business days, depending on your location and product availability.

Can I return my order?
Yes, unused items can be returned within 14 days of delivery.

How can I contact you?
You can reach us anytime at hello@petaura.com

Do you offer refunds?
Once we receive and inspect the returned item, the refund will be issued to the original payment method if the return meets our policy conditions.